![]() ![]() However, David the manager is not friendly nor helpful. I’ve been a server so I understand how busy and challenging the job can be and know there’s probably a reason when things don’t go right or take too long. We walked down to The Nook (24/7 “cafe”) and the lady was rude, made the smallest coffees ever, and only had ice cream and chicken sandwiches available □ we had to wait 2 hours until we got to the airport to eat. 5am came around & the tablet in the room wouldn’t allow for it neither did calling. We had an early flight out and asked 2 different people if we could order room service for breakfast at 5am before we had to leave. All but 1 of the restaurants are open nightly (it rotates which one is closed). ![]() Our bed was uncomfortable- hard as a rock but that’s just personal preference. The rooms themselves were nice and clean. Have them print this off for you, you NEED paper copies when you check in through your flight and board. After your test, they email you copies of your results. ![]() If you test positive again, you have to quarantine there for 14 days. If you test negative, you’re good and if you test positive, you have to retest. You come back the following day to do the actual test. At check in, they provide you a form to fill out and return the lobby to schedule a covid test about 72 hours prior to leaving. Each restaurant did a temperature check before entering and had you use some hand sanitizer. The masks were only required in the buffet area when walking around the food. Cigarette butts everywhere and just extremely inconsiderate.) COVID precautions were impressive. (I honestly feel bad for the staff because that group TRASHED the place. Once that party left, we were able to use the secrets side of the resort, it was quiet at night, and had an amazing rest of our stay. We were not pleased whatsoever, complained to concierge (which is unlike us), and they did apologize profusely & tried to make up for it…. Keeping the entire resort plus probably neighboring resorts up ALL NIGHT. They played music until 2am on Friday and 5am on Saturday. No one was allowed to go to the secrets side while that group was there. We checked in on Friday night (4/30) and were told our room changed because someone “very, very important” rented out the entire Secrets side of the resort for 2 nights for a wedding of over 350 people. We liked having access to both sides of the resort, but the Secrets side is more our scene. We booked on the Secrets side because we wanted QUIET at night and truly just wanted a low key and chill vacation. We’ve loved Secrets resorts but this wasn’t our favorite (Secrets Akumal is). This is the 3rd UVC/AM Resort we’ve stayed at and are even UVC members. I want to start this by saying I take all bad reviews with a grain of salt and understand bad experiences can be due to a variety of factors and/or weird expectations. (I honestly feel bad for the staff because that group. ![]() ![]()
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